Mailboxes

Please save this Mail Boss (Mailbox) Warranty to your files:

Mail Boss Warranty

Epoch Design stands by the quality and craftsmanship of our
products. Therefore we offer a free Limited Lifetime Warranty
on the Mail Boss and all Mail Boss products with proof of
purchase to the original owner.

The Lifetime Warranty covers manufacturing defects and
any failure of moving parts under normal use. We pledge
to repair or replace, at our option, any product or component
that is defective in material or workmanship for as long as you own it.

If your product is determined to be defective, contact our
Customer Service Department at 1 (800) 589-7990 (9-5 PST)
and we will assist you in procuring the correct replacement
parts free of charge. (Our contact for warranty issues is Chris at Epoch Designs 800-589-7990 ext. 107.)

The Lifetime Warranty excludes deliberate or
accidental damage, and does not extend to misuse,
finishes, rust, or improper installation.
However, we evaluate each Warranty claim on a
case by case basis, so please contact us should you have
any questions or concerns about your Mail Boss product.

The company also recommends that lock lubricant be
used every couple of months. They recommend the
brand Tri-Flow and urge you to NOT use WD-40. If a lock
ever does fail, please give them a call and they will replace
it free of charge.

Our HOA is using alternative mailbox numbers purchased from Home Depot and there is a supply to replace any numbers that are coming off.